UK telco call centres have a difficult job in enhancing customer experience. High call volumes, tight targets and a pressurised environment combine to make call centre efficiency one of the most difficult areas of a business to get right. Fortunately there are cost-effective methods available that can help them improve. The call centre landscape Despite …
It has been a delight to share National Customer Service Week with our clients. As we celebrate, it’s the perfect time to reflect on those organisations who are recognising the invaluable connection between exceptional customer service and brilliant employee engagement. In this blog, we’ll explore how starting with employee engagement is the crucial first step to delivering …
How Engaged Employees Drive Customer Satisfaction Read More »
Empowering your teams to develop their own capabilities and skills This week is the annual National Customer Service Week, championed by the Institue of Customer Service. Today is Capability and Skills day, and miPerform is delighted to be launching our platform to coincide with this important day. In my personal experience of Customer Service delivery …
miPerform Launches in National Customer Service Week Read More »
